Data Deletion

Last updated: 30 August 2026

You can have personal data that Suppogate stores about you deleted. How to request it depends on who you are:

If you messaged or commented on a business that uses Suppogate

Your messages, comments and profile details live in that business's support workspace. Email us at support@suppogate.com with the subject "Data deletion request", telling us the business you contacted and the platform and profile name you used (Facebook, Instagram, WhatsApp, email…). We will delete the conversation data and contact profile associated with you within 30 days and confirm by reply.

If you connected your Facebook or Instagram account

Removing the Suppogate app in your Facebook settings (Settings → Apps and Websites) triggers Meta's data-deletion callback to us. We then delete the stored access tokens and channel data linked to your account and provide a confirmation code you can check against your request. You can also email us at the address above.

If you are a Suppogate tenant

Workspace administrators can request export or full deletion of their workspace — all conversations, contacts, knowledge-base content and connected-channel credentials — by emailing us from an administrator address. Deletion is completed within 30 days.

What deletion covers

• Conversation history and attachments associated with you
• Contact profiles and platform identifiers
• Stored access tokens for connected accounts

Records we are legally required to keep (for example invoices) are retained only as long as the law requires.