Terms of Service

Last updated: 30 August 2026

These terms govern use of Suppogate, operated by smartlabtec. By creating a workspace or using the Service you agree to them.

The Service

Suppogate provides a multi-channel customer-support inbox: social comments and messages, website chat, email and optional AI assistance. Features depend on the plan you choose.

Your account and content

• You are responsible for your team's credentials and for the channels you connect. Connect only pages, accounts and mailboxes you are authorized to manage.
• Conversation content remains yours. You grant us the rights needed to store and process it solely to provide the Service.
• You must comply with the terms of connected platforms (Meta, WhatsApp, Telegram, your email provider) and applicable law, and use the Service only for legitimate customer support.

AI assistance

AI features generate answers from your own knowledge base. You review and remain responsible for what is sent to your customers; AI activity is logged and, on metered plans, billed by usage.

Billing

Paid plans are billed in advance per billing period. Fees are non-refundable except where required by law. We may change prices with prior notice effective from the next billing period.

Suspension and termination

You can cancel at any time; your workspace data can be exported before deletion. We may suspend workspaces for non-payment, abuse, or security risk, with notice where practicable.

Warranty and liability

The Service is provided "as is". To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect or consequential damages, or for actions taken by connected platforms (such as rate limits or account restrictions).

Changes

We may update these terms; material changes will be announced to workspace administrators before they take effect.

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